Welcome fellow night owl.. to our blog article dedicated to helping you succeed in the Business of IT – Applications module D336 at Western Governors University (WGU). Unlike other modules at WGU, this one is specifically designed to prepare you for the ITIL 4 Foundations Exam, which you will take at the end of the module. If you find yourself struggling with the content or unsure about how to study effectively, you’re in the right place. Stick with us and follow our advice to navigate this module with ease and confidence.
In this article, we will cover the following topics to ensure you are well-prepared for the final exam:
- About the Module D336: We will give you an overview of what to expect from this module and how it differs from others.
- Study Guide for Passing the Final Exam: A comprehensive guide on how to approach your studies, including tips and strategies to retain the material.
- How to Face the Final Exam: Insights on how to tackle the exam confidently, including what to expect on the day of the test.
- External Resources to Study: Recommendations for additional resources that can supplement your learning and give you an extra edge.
- FAQ: Answers to common questions and concerns that students have about this module and the ITIL 4 Foundations Exam.
We are here to support you every step of the way. Let’s dive in and get you ready to ace that exam. Good luck, and let’s get started!
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About WGU D336 Course Overviewđź“–
Welcome to the Business of IT – Applications Module (D336). This course is designed to equip you with the knowledge and skills necessary to pass the ITIL 4 Foundations Exam. The ITIL (Information Technology Infrastructure Library) certification is globally recognized and highly valued in the IT service management (ITSM) field. Even if you’re not planning a career in ITSM, having this certification on your resume can enhance your appeal to potential employers by showcasing your deep understanding of ITSM principles and your ability to apply them across various fields.
The module content focuses on several key areas. You will learn how modern IT and digital service organizations operate, including the end-to-end operating models for creating, delivering, and continuously improving technology-enabled products and services. You will also explore how value streams can increase speed and efficiency within an organization, as well as the cultural and behavioral principles that drive beneficial work practices.
Throughout the course, you’ll become familiar with commonly used service management terms and concepts, preparing you not only to pass the ITIL 4 Foundations Exam but also to apply these principles in real-world scenarios. By mastering these concepts, you’ll develop skills in problem-solving, communication, and project management, all of which are valuable in a wide range of professional contexts. Additionally, obtaining this certification opens up networking opportunities with other professionals in the IT industry, providing you with valuable connections and insights for your future career.
By the end of this module, you will be well-prepared to tackle the ITIL 4 Foundations Exam and to apply ITIL principles to enhance efficiency and productivity in any professional setting. Good luck with your studies, and remember that this journey is not just about passing an exam but about acquiring skills that will benefit you throughout your career.
WGU D336 Study Guideđź“ť
As this module aims to train you for facing the ITIL 4 Foundations Exam, you will be able to find a number of resources on the internet that will ensure your success by going through them. But the hard truth is, that most of these resources overpromise what they offer and leave you with only a fraction of the knowledge you require. Going through each and every study material to find the resources that are worth going through can be a tedious and time-consuming process. So we have done the hard work for you and conducted deep research into the ITIL 4 Foundations Exam and its resources to provide you with the ultimate study guide to ace the exam in your first attempt. So let us show you the path to navigate the course material with ease.
Step 1 – Learn the lesson outcomes
When you are about to learn a new module, it is always better to have an idea of the overview of the course content and what it offers. If you blindly start going through the course content, you will not be able to pace yourself through the material or retain the information you learn because you will be in the dark about what to expect next. So in the first step of our study guide, we will go through the lesson outcomes of this module and get an understanding of the course content we are about to dive into and what to expect in each lesson of the module. By following the below-given instructions, you will be able to find a document that will help you accomplish this task.
- Go to the Student Portal of WGU > Log onto your profile > Go to the D336 module page > Click on the “Course Search” button > Find and open the link “ITIL v4 Foundation Workbook” > Open document “ITIL Exam Prep Workbook.docx”
Step 2 – Go through Dion’s Udemy course
Normally we would recommend going through the official textbook provided by WGU for the module to start your studies. However, in module D336, the textbook is not very favored by the students as it is very information-heavy and hard to read. So instead, we recommend you to go through Jason Dion’s Udemy course on ITIL 4 foundations to start your studies on the course material. This course is one of the most highly regarded courses among exam takers as it provides you with all the information you require to pass the exam in a well-coordinated manner. The course conductor does an amazing job of explaining the key concepts of each lesson and highlighting the information that you need to memorize. So complete this course to gain your basic understanding of the course content. You will be able to go through this course for Free by logging into your WGU Udemy profile. Once you log on, search “Introduction to Service Management with ITIL 4” to find the course. (Link)
When going through the course, use the study techniques that suit you the best to retain the information. We recommend you use short notes and flashcards to help you achieve this goal. You will be able to use these later on to refresh your memory on key concepts instead of combing through the Textbook.
Step 3 – Watch the ValueInsight’s training videos
Once you complete Jason Dion’s course, you will have a thorough understanding of the course material. But there still might be some concepts that you were not able to grasp or had a hard time understanding. So to clarify your knowledge we will go through a second study resource. This will not only help you solidify your knowledge in the module but also help you commit the information to memory. So for our second go through the study material, click on the below-provided link and go through each video in the YouTube playlist.
ValueInsight’s ITIL 4 Foundation – Free Exam Preparation eLearning Training – Link
Step 4 – Attempt practice questions
Now that you have gone through the course content twice, let us test the knowledge you have gained and see how much information you were able to retain. We have listed a number of practice quizzes below that you can use to evaluate your knowledge. Try to answer each question without referring to your notes. If you are not able to answer a question, use your short notes to refresh your memory on that topic at the end of the quiz. For the practice tests mentioned below, try to achieve a score of more than 85%. If you failed to achieve this score, refresh your memory as mentioned earlier and reattempt the test again and again until you achieve the score before moving to the next step.
- Try the chapter-end quizzes in the Textbook provided by WGU
- Complete the practice quizzes at the end of the Jason Dions ITIL Foundations training (Link)
- Complete the 6 practice tests for ITIL Foundation by Jason Dion (Link)
- Attempt the quizzes provided in the course search section of the module (Open the link “ITIL 4 Foundation Sample Paper Question Bank and Rationale” in the course search of module D336)
Step 5 – Make final preparations for the exam
As we are about to face the ITIL 4 Foundations Exam to pass this module, let us make our final preparations before attempting it. In this step, we highly recommend going through below mentioned document to quickly refresh your memory on the subject matter of D336.
Go to the Student Portal of WGU > Log onto your profile > Go to the D336 module page > Click on the “Course Search” button > Find and open the link “ITIL 4 – Foundation Cram Card”
This document provides short notes on the key concepts of each lesson in the module. So reading through this document will give you an added advantage when facing the final exam. Also, go through the short notes and flashcards you have prepared to revise the course content. Also, refer to the “External Resources” section of our article to find other resources that will help you in your study journey.
Step 6 – Sit for the final exam
At this step of the study guide, we assure you that you will be equipped with everything you require to ace the final exam. So without hesitation, visit the PeopleCert website and schedule your exam at your earliest convenience. Go through the “How to face the Final Exam” section of the article to know what you will be facing to better prepare yourself. Finally, go through the below checklist.
- Make sure you have stable internet connectivity
- Assure your webcam and your mic is fully functional
- Read through the proctoring guidelines to know the Do’s and Don’t’s during the exam
- Keep your tabletop clean, and remove any notebook that is near you
- Be confident and have faith in your knowledge
Then give the exam everything you’ve got!!
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How to Face the Final Exam👇🏻
Facing the final exam for the Business of IT – Applications Module D336 can be daunting, but with proper preparation and strategy, you can excel. Here’s what you need to know to approach the ITIL 4 Foundations Exam confidently:
The exam consists of 40 questions, which you need to complete within 60 minutes. To pass, you must score at least 26 marks out of 40. The questions are multiple-choice and include various formats such as missing word and list-based questions. The exam is conducted online and is proctored, so ensure you have a stable internet connection and a quiet environment free from distractions.
Since this is a ‘closed book’ exam, you cannot refer to the ITIL Foundation publication, ITIL 4 edition, during the test. However, studying this publication thoroughly will be crucial in preparing for the exam. It’s beneficial to practice with questions similar to those provided by Dion training, as many students have found the exam questions to be similar.
The key to success lies in understanding the core concepts and terminology. The questions are generally straightforward, and if you know the key terms and principles, you can often determine the correct answers. Focus your studies on the following crucial topics: Outputs vs. Outcomes, PESTLE analysis (Political, Economic, Social, Technological, Legal, Environmental), Service Value System (SVS) and its components, Service Value Chain (SVC), Service Management, the difference between consumers and customers, inputs and outputs, service requests, stakeholders, guiding principles and governance, service request management, and incident management.
During the exam, time management is essential. Allocate your time wisely, ensuring you have enough time to answer all questions. Use the elimination method for multiple-choice questions: eliminate the incorrect options first to increase your chances of selecting the correct answer from the remaining choices.
By focusing on these strategies and thoroughly understanding the key concepts, you can approach the ITIL 4 Foundations Exam with confidence and achieve success.
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External Resources to Study đź“‚
- Â ITIL 4 Foundation Exam Prep application (Paid) ; We highly recommend using this resource – Android Users , Apple Users
- Anki flashcards – Link
- Github repository – Link
- Quizlet to help you study – Link
- YouTube playlist of ITIL Foundations – Link
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FAQ âť“
Q: What happens after I pass the exam?
A: After passing the exam, you will receive your ITIL 4 Foundation certification, which you can add to your resume and professional profiles. You can then proceed to the next course in your degree program at WGU.
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Q: How will I receive my exam results?
A: Exam results are usually provided immediately upon completion of the online proctored exam. You will see your score and whether you have passed or need to retake the exam.
Q: What are the prerequisites for this module?
A: There are no specific prerequisites for the Business of IT – Applications Module (D336), but it is recommended that you have a basic understanding of IT concepts and principles.
Q: What should I do if I am struggling with the module content?
A: If you are struggling with the content, reach out to your course mentor for help. Additionally, participate in discussion forums, join study groups, and utilize WGU’s academic resources for additional support.
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Conclusion đź“„
The Business of IT – Applications Module WGU D336 is a crucial step in your academic and professional journey. By taking the advice we’ve provided in this article, you can significantly improve your study approach and enhance your understanding of the ITIL 4 Foundations Exam content. Use the comprehensive study guide we’ve outlined to prepare effectively and tackle the objective assessment with confidence. Remember to employ the tips and tricks we’ve shared, such as managing your time during the exam and focusing on key concepts and principles. These strategies will help you navigate the exam successfully and achieve a passing score. We wish you the best of luck as you prepare for and take the final exam. Stay focused, stay positive, and remember that thorough preparation is the key to success. Good luck!
