Online Degree Blog

How to Pass Operations and Supply Chain Management WGU C720 OA

Welcome, students, to this article dedicated to helping you navigate and succeed in the university degree module “Operations and Supply Chain Management WGU C720 .” If you’re feeling overwhelmed by the course content, unsure of where to start studying or need guidance on how to prepare for the Objective Assessment (OA), you’ve come to the right place. We are here to support you every step of the way and provide you with the tools and information you need to master this module. Navigating the complexities of Operations and Supply Chain Management can be daunting, but fear not – we’ve got you covered. In this article, we will break down the course material into manageable chunks, offering guidance, tips, and resources to help you succeed. Whether you’re new to the subject or looking to deepen your understanding, we will provide you with the necessary guidance and support to excel in this module.

In this article we will discuss the following

  1. What to expect from module WGU C720
  2. Study guide for acing the OA
  3. Tips and tricks to pass the OA
  4. External resources to study
  5. FAQ

So, stick with us as we delve into the world of Operations and Supply Chain Management. Together, we will unravel the intricacies of this field, build your knowledge and skills, and prepare you for success in the Objective Assessment. Let’s embark on this journey together and strive for excellence in mastering the concepts and principles of Operations and Supply Chain Management.

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What to Expect from Module WGU C720📖

Welcome to Operations and Supply Chain Management – C720! This course offers a comprehensive overview of the fundamental principles and practices essential for effectively managing operations and supply chains within organizations. Throughout the course, you will explore various topics such as forecasting, product and service design, process analysis, capacity planning, quality management, inventory management, scheduling, and supply chain management.

Operations management is the science behind transforming inputs into outputs that provide value to customers. From acquiring raw materials to delivering final products or services, operations management encompasses the entire process of value creation. Quality management is integral to this process, as high-quality products and services are crucial for enhancing customer experience and ensuring organizational success.

Supply chain management plays a critical role in responding to customer expectations and optimizing the flow of goods and services from raw material extraction to the end consumer. By coordinating activities and sharing information across the supply chain network, organizations can enhance efficiency, reduce costs, and improve customer satisfaction.

In this course, you will delve into capacity planning, facility location, process selection, forecasting, scheduling, planning systems, and inventory management. You will also explore concepts such as just-in-time production (JIT) and lean systems, which are essential for optimizing operations and achieving competitive advantage in today’s global marketplace.

As you progress through the course, you will gain a deeper understanding of how operations and supply chain management principles can be applied to real-world scenarios, enabling you to make informed decisions and drive organizational success. Stay engaged, ask questions, and leverage the resources available to you to maximize your learning experience and prepare for success in the final exam.

By completing this module you will gain the following competencies;

  • Competency 3016.1.1: Quality Management 
  • Competency 3016.1.2: Process Design, Capacity Planning & Location Analysis 
  • Competency 3016.1.3: Forecasting, Planning, and Scheduling Systems
  • Competency 3016.1.4: Operating Efficiency
  • Competency 3016.1.5: Supply Chain
  • Competency 3016.1.6: Operational Strategies

Study Guide for Acing the WGU C720 OA 📝

In this section of the article, we will reveal to you the ultimate study guide to pass the C720 module with ease. We have optimized this study guide by doing in-depth research into the course materials and the course content as well as interviewing former course takers of WGU to gather their feedback on their experience as well. This study guide will assist you navigate the complex theories in this module and help you commit the knowledge to memory before facing the OA. We guarantee that at the end of this study guide, you will be well-equipped to pass the final assessment with flying colors.

Week 1 – Read through the WGU-provided study guides

The WGU-provided study guides for module C720 are more like note-taking guides that can help you keep track of the key concepts in each chapter. So we will utilize these documents to understand the outcome of each chapter to learn what to look forward to and be prepared to tackle the subject material. Navigate to the below locations and download the study guide documents for each chapter.

  • Log onto the Student Portal of WGU > Go to the module Operations and Supply Chain Management WGU C720 > Go to “Course Search” > Open the link “C720 – Material Review Guides (Study Guides) – Quality Management, Supply Chain, and Process Design, Capacity Planning, and Location Analysis Competencies”
  • Log onto the Student Portal of WGU > Go to the module Operations and Supply Chain Management WGU C720 > Go to “Course Search” > Open the link “C720 – Material Review Guides (Study Guides) – Forecasting, Scheduling, and Planning Systems, Operating Efficiency, Operational Strategies Competencies”


Once you download these documents, keep them in an easy-to-access location, so you can refer to the documents once you start going through course content. You can also use these documents as a guideline when you take down short notes in your studies.

Week 2 – Go through the recorded videos

As the first study material to utilize for going through the course content, we have chosen the recorded video cohorts of each chapter of the module. If you are wondering why we are moving directly to the videos instead of going through the Textbook, the answer is simple. As per our research, the content of the  Textbook of module C720 is very broad and contains a large amount of unnecessary information to study. By going through the Textbook, you might feel overwhelmed by the information on each topic, which is mostly unnecessary when you study focused on passing the OA. Due to this reason, we have chosen the recorded videos over the Textbook as the videos are very straightforward and share only the knowledge necessary for the OA. To find the recorded videos for each chapter, navigate as mentioned below.

  • Log onto the Student Portal of WGU > Go to the module Operations and Supply Chain Management WGU C720 > Go to “Course Search” > Open the link “C720 – MODULE VIDEOS”

While going through these videos, make sure to refer to the documents you have downloaded in the earlier step to track the progress in each chapter. Note that the videos cover most of the key concepts in each chapter, but not all.. We will rectify this problem in the next step of the study guide. So note down the key concepts that are covered in the videos and take short notes on the information shared. Once you finish going through the module videos, we recommend you go through the supplementary videos as well to broaden your knowledge of the module.

  • Log onto the Student Portal of WGU > Go to the module Operations and Supply Chain Management WGU C720 > Go to “Course Search” > Open the link “C720 – Competency COHORT Videos”

Week 3 – Skim through the Textbook

As we have mentioned above, the recorded videos cover most of the key concepts in the module but not all.. So refer to the study guide and your notebook and compile a list of key concepts that are not covered in the previous step of the study guide. Once you identified the key concepts which are not covered, use the Textbook to study these concepts by skipping directly to the section you require. By this method, complete the study guide documents you have downloaded in step 1. To navigate to the Textbook, follow the steps mentioned below.

  • Log onto the Student Portal of WGU > Go to the module Operations and Supply Chain Management WGU C720 > Click on “Go to study materials”

Week 4 – Go through the Quizzes

At this point, you should have acquired the knowledge you require to attempt the OA of module C720. So let us evaluate what you have learned and check if you are competent enough to sit for the OA. To do this, we will utilize the Chapter-end quizzes provided in the Textbook. Open the Textbook and go through the quizzes at the end of each chapter one by one. This will give you a chance to revise the knowledge you have gained and help you identify any gaps in your knowledge. Follow the same path mentioned in the above step to navigate to the Textbook to find these quizzes.

Week 5 – Go through the glossary of terms, math chart + math test

In this step, we will once again revise the most important information in C720 before sitting for the assessments. Here we will utilize three documents to help us quickly revise the knowledge significant to pass the assessments. Go through the below documents and commit the information to memory.

  • Terms and Definitions – Log onto the Student Portal of WGU > Go to the module Operations and Supply Chain Management WGU C720 > Go to “Course Search” > Click on “C720 – Glossary”
  • Math Formulas – Log onto the Student Portal of WGU > Go to the module Operations and Supply Chain Management WGU C720 > Go to “Course Search” > Click on “C720 Formula Sheet”
  • Math Quiz – Log onto the Student Portal of WGU > Go to the module Operations and Supply Chain Management WGU C720 > Go to “Course Search” > Click on “C720 – Operations and Supply Chain Management Course Resources”

Week 5 – Test your knowledge with the Pre-A

The Pre-A is a mock assessment that simulates the OA to test your knowledge and exam-taking skills. This is an important tool provided by WGU to assess your knowledge and verify you are up to the challenge ahead. By passing the Pre-A, you can be confident that you are well-equipped to tackle the OA with ease. So attempt the Pre-A, Treat it as a real test, and try to achieve the best score possible

Once you complete the Pre-A, a coaching guide will be generated in the same location you have found the Pre-A. This guide will help you identify the gaps in your knowledge. It will show the accuracy of the answers you have given in the Pre-A and it will divide the scores based on the chapters in the module. So you will be able to understand which chapters to revise to strengthen your knowledge before attempting the OA.

If you have failed the Pre-A on your first attempt, retake the test and follow the same procedure mentioned above. Repeat this step until you receive more than 80% marks on the assessment.

Week 6 – Attempt the OA

Now that you have shown your competency in your knowledge by passing the Pre-A, your final challenge will be to attempt the actual final assessment of the mode C720.
To take the C720 OA, you should:

  • Schedule the OA at a convenient time and date for you
  • Make sure you have a stable internet connection, a webcam, and a microphone.
  • Follow the proctoring instructions and rules carefully.
  • Use the same strategies and skills that you used for the Pre-A
  • Relax and be confident in your abilities.

Good luck!!

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Tips and Tricks to Pass the OA🔑

Preparing for the Objective Assessment (OA) in Operations and Supply Chain Management – C720 requires a strategic approach. Given that the exam consists of 70 multiple-choice questions with a time limit of 150 minutes, it’s essential to manage your time effectively and understand the key concepts thoroughly. Units 2, 3, 4, and 7 account for 60% of the OA, so prioritize your study time on these units. Make sure to utilize the in-module questions, quizzes, and tests as they closely mirror the content and format of the OA.

When answering the OA questions, it’s crucial to pay attention to the specific context of each scenario. Typically, OA questions offer two similar answer choices, requiring you to select the one that best fits the scenario. Start by ruling out the two most irrelevant answers. Carefully analyze the remaining options: if any detail seems out of place or not relevant to the scenario, eliminate that choice. This process of elimination can significantly increase your chances of selecting the correct answer. Remember, the questions are designed to be tricky, so re-read each question at least three times to ensure you understand it fully before making your decision.

For the math questions, which account for about five or six of the total questions, practice is key. Ensure you are comfortable with the calculations related to topics like capacity planning, inventory management, and forecasting. During the exam, if you encounter a confusing question, take a deep breath and dissect it logically. By systematically eliminating the clearly incorrect options and focusing on the details taught in the course, you can confidently choose the answer that best aligns with the scenario presented. Following these strategies will help you navigate the OA successfully and achieve a passing score.

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External Resources 📂

  1. YouTube playlist by Dr. Haywood – Link
  2. Quizlet#1 – Link 
  3. Udemy course (Paid Content) – Link
  4. Additional Reading – SWOT Analysis , Theory Of Constraints , Taguchi method , Six Sigma
  5. Quizlet#2 – Link

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FAQ❓

Q How does C720 fit into the overall business management program at WGU?

A: C720 is a fundamental course in the business management program, providing essential knowledge and skills in operations and supply chain management. The concepts learned in this course are applicable to various aspects of business management and are critical for efficient and effective organizational operations.

Q: What are the prerequisites for enrolling in the C720 course?

A: There are no formal prerequisites for the C720 course. However, a basic understanding of business concepts and familiarity with general management principles can be beneficial.

Q: What is the role of a course mentor in C720?

A: Course mentors are experienced professionals who provide guidance and support to students throughout the course. They assist with understanding complex concepts, offer study tips, and provide feedback on assessments. Mentors are available via email, phone, and virtual meetings.

Q: How do I manage my time effectively while taking the C720 course?

A: Set Goals: Establish clear, achievable goals for each study session.
Create a Schedule: Develop a study schedule that fits your personal and professional life.
Stay Consistent: Dedicate regular time to studying and stick to your schedule.
Use Time Management Tools: Utilize planners, calendars, and apps to track progress.
Prioritize Tasks: Focus on the most critical tasks first and avoid procrastination.

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Conclusion 📄

Mastering the Operations and Supply Chain Management module WGU C720 can significantly impact your career by equipping you with essential skills and knowledge. We encourage you to take the advice provided in this article to enhance your study approach and ensure success in this module. Use the study guide we’ve outlined to prepare effectively for the objective assessment (OA), and apply the tips and tricks mentioned to confidently overcome it. Leverage the external resources available to you to deepen your understanding and hone your skills. Whether it’s additional readings, webinars, or industry certifications, these resources will provide valuable insights and practical knowledge. Remember, consistent effort and strategic preparation are key to excelling in C720. We wish you the best of luck in your studies and your journey to becoming proficient in operations and supply chain management. You’ve got this!

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